Since a field sales agent went to our area to survey the Bayan Telecommunications customers last October 2017 and went to our house because there is a Free Upgrade to Fiber Internet (Free Installation, Free Landline with unli Calls to Globe and TM, No lock up refresh, Offer is exclusive for Bayan subscriber’s only) offered by Globe and a tarpaulin posted all over their Globe Stores.
The Globe Fiber was installed on October 16, 2017 (Monday) after a few follow-ups on the installation that was to be done on weekends and I am at home. On their system the date of installation is October 17, 2017 (Tuesday) so it seems that they wait for 24 hours before encoding the information in their system.
After a few months, we have been experiencing random disconnections from the internet which a big problem. The fiber modem model is Huawei EchoLife HG8245H GPON Terminal which has 4 LAN ports and 2 Telephone ports. Another problem is the telephone would not ring the first time you call it, so you have to call it again many times before it rings and the call push through. Another one is the fiber modem does not allow you to connect your own wifi router to extend the range of your wifi at home, so I have to depend on the wifi of the fiber modem for wifi and I cannot extend my wifi to our third floor.
Billing is sent through email because they are promoting Paper Less Billing. And they will charge you 50 pesos per month for paper bill request every month.
The bandwidth is 5 Mbps but here is the catch, you get 10 GB daily allowance for the Globe Fiber for customers from BayanTel. The amount or plan for our Globe Fiber 5 Mbps with landline is 1,199 pesos.
If you will request to disconnect your Globe Fiber you need to pay the 2 months Monthly Service Fee (MSF) and the 2,500 pesos penalty for the disconnection if you are within the 2 year contract period. But if your are more than 2 years or more than 24 months you will not pay any disconnection fee. So I will need to pay 1,199 x 2 months and a 2,500 penalty with a total of 4,898 pesos that is heavy in my pocket.
In order to pay the disconnection fee I called the retention hotline at (02) 730-1300 and told me that I need to go to a Globe Store and ask for Staggered Payment in order to pay the disconnection in small amounts in a negotiated duration of payment.
I have some post over at YugaTech regarding my complaints in our Globe Fiber at home.